Refund, Delivery & Shipping Policies
U.S. Delivery Policy:
Most (NOT ALL!!)
orders are processed within 1-2 Business Days & Shipped through U.S.P.S. (United States Postal Service) by "Priority Mail" (2-3 Days) OR "1st Class Mail" (3-7 days).
(NOTE: Body Jewelry may take up to 2 weeks longer because it may need to be manufactured).
If you want an order sent "Express Mail/Delivery" (extra U.S. $10-20 & normally takes 1-2 days) OR if you have ANY Special Delivery Needs - Please indicate so in the "Special Instructions Box" when checking out Online - OR by
e-mail at: firstname.lastname@example.org.
NOTE: FOR SECURITY REASONS AND TO PROTECT OURSELVES AND CREDIT CARD HOLDERS AGAINST FRAUD,
WE MAY NOT BE ABLE TO SHIP TO AN ADDRESS THAT'S DIFFERENT THAN THE BILLING ADDRESS
FOR A CREDIT/DEBIT CARD.
Overseas/Outside the U.S. Delivery Policy:
Most orders are processed within 1-2 Business Days & Shipped through U.S.P.S. (United States Postal Service) by "Air Mail" to arrive approximately 7-14 days thereafter (length of time often depends on the country and it's customs procedures).
If you want an order sent by "Express Mail" which takes approximately 3-7 days (extra U.S. $20-35) OR have ANY Special Delivery Needs - Please indicate so in the "Special Instructions Box" when checking out Online - OR by
e-mail at: email@example.com.
NOTE: All Overseas/Outside the U.S. Orders are Charged a $1 Surcharge due to the risk involved in Overseas/Outside the U.S. shipping (i.e. loss, theft, fraud etc...), this fee is Automatically added
into the Shipping & Handling Charge. *ALSO* - Some orders may incur an extra Shipping Charge [U.S. $5-30] depending on the Cost Charged to us by the US Post Office to Ship your Order,
IF this is necessary - your Invoice wil be Adjusted/Charged and you will receive an updated invoice by mail.
Order Processing/Guarantee of Delivery:
We guarantee all PROCESSED orders
will be delivered to a "Confirmed Address". If you have a different "Ship to Address" than your
"Bill to Address" - OR your ordering from "Outside the U.S.A." *EXTRA FEES MAY APPLY*
for additional security measures taken during Shipping, you also may be asked to "Verify your
Identity" and/or "Address" to help protect against Unauthorized use of a Credit/Debit Card,
If you do not "Approve the Extra Fees" OR you are unable to "Verify your Identity" OR
"Address/Information" upon request - Your order will automatically
be Cancelled without Notification.
Once an order has shipped, Delivery Confirmation of your order can be proven upon request
by tracking information on the package. If you need this information - please e-mail us at: firstname.lastname@example.org
and provide us with 1) Your Name & 2) Your Order Number - We will then track your order or provide
you the information so you may track it within 24 hours.
Refund, Return & Exchange Policy:
Due to the nature of our Products ALL SALES ARE FINAL. We've done our best to describe each item as accurately as possible, So please be sure you
want an item before Purchasing/Ordering it. If you have any questions, e-mail us at: email@example.com.
ALSO - NO Refunds, Returns, or Exchanges will be granted on any item Unless it can be shown you received the Wrong Item,
OR the Item has been Damaged and/or Lost in Shipping.
NOTE: In SOME instances an exchange may granted on
"CERTAIN UNUSED/UNOPENED PRODUCTS", an Exchange DOES NEED to be worked out in writing via e-mail at:
PLEASE NOTE THAT ANY UNAUTHORIZED RETURNS WILL BE REFUSED/RETURNED.
U.S. & Overseas/Outside the U.S. General Shipping Charges:
NOTE: All Overseas/Outside the U.S. Orders are charged an
additional $1 Surcharge due to risks involved in shipping.
(Lower To Upper Cost)
Shipping & Handling
U.S. 0.00 To $8.99
U.S. $9.00 To $25.00
U.S. $25.01 To $45.00
U.S. $45.01 To 60.00
U.S. $60.01 To 75.00
U.S. $75.01 To 100.00
U.S. $100.01 To 150.00
U.S. $150.01 To MAX
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TOP 10 MOST FREQUENTLY ASKED QUESTIONS:
1) I have questions, how can I get some answers?
Please click the following link to E-mail any Questions you may have:
(we normally reply within 1-2 hours)
2) How do I Order by Telephone?
Please click the following link and provide us 1) Your Name 2) The best time
to call & 3) Your Telephone Number, we will then call you back within 24 hours:
3) How can I have my order Expressed, Expedited or Rushed?
If you want an order sent "Overnight Express" (extra U.S. $10-20 & takes 1-2 business days)
or have any Special Delivery Needs please indicate so in the "Special Instructions Box"
when Checking out Online.
4) Can I order if I am outside the USA?
Yes, Please click the following link for further details:
Ordering from outside the USA.
5) What are your Shipping/Handling Charges?
Please click the following link for Charges/Rates:
6) Do you have a catalog??
No, everthing we have can be Viewed & Printed off of our website.
7) Can I order without a Credit/Debit Card?
Yes, Please visit our Mail Order page here:
Ordering by Mail Order
8) I placed an order, where is it??
Please click the following link and E-mail us your Name
and your Order Number:
9) I live in the Twin Cities, do you have a public store?
No we do not, If you would like to make arrangements to pick up some supplies
Please click the following link and E-mail us what it is you want along with
your Telephone Number and the best time to reach you:
10) Can I get some Free Samples?
No, but you can get a Free Stencil when you place your order by typing
"Freebie" in the "Special Instructions" box when checking out.
Natural Expressions, LLC
Minneapolis, MN 55418
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